These General Terms govern access to and use of the website www.axels.pro and the contracting of the services of the Axels platform, owned by Odoo Consulting Group, S.L. Use of the Website or contracting of the services implies acceptance of these terms.
1. Owner
Owner: Odoo Consulting Group, S.L. — NIF B-09815937.
Address: Carretera de Villaverde a Vallecas 265, 1ª planta izquierda, oficina 6, 28021 Madrid (Spain).
Contact: privacidad@axels.pro.
2. Definitions
- Axels: the specialized digital employee platform that is the subject of the service.
- Digital employee: a software agent based on artificial intelligence that, under human supervision, handles channels (voice, WhatsApp, chat, email) and connects to the Client’s systems.
- Client / User: the natural or legal person who accesses the Website or contracts the services.
3. Description of the service
Axels is a software-as-a-service (SaaS) offering that provides the Client with digital employees for reception, sales, and customer service tasks, with their own communication channels and a real-time connection to the Client’s systems (e.g. Odoo). The Client retains supervision and control over the activity of their digital employees at all times.
4. Contracting, prices, and payment
Services are contracted through a recurring subscription, according to the plans and prices published on the Pricingpage. Unless stated otherwise, prices are expressed in euros and do not include applicable taxes (VAT), which will be added to the invoice. The subscription has no lock-in period: the Client may cancel it at any time, with billing stopping in the following cycle. Certain add-ons (e.g. voice) may involve variable consumption billed according to usage.
5. Activation and trial
The service is activated after contracting and initial configuration. Indicative setup times are stated on the Website and may vary depending on the complexity of the integration.
6. Client obligations and acceptable use
- To provide truthful information and keep their access credentials confidential.
- To use the service in accordance with the law, without unlawful, fraudulent, or third-party-harming purposes.
- Not to reverse-engineer, decompile, or carry out unauthorized resale of the platform.
- To be responsible for the content, instructions, and data they handle through the service, as well as for obtaining the necessary legal bases with respect to their own customers’ data.
7. Digital employees and artificial intelligence
Digital employees operate under human supervision. The Client acknowledges that artificial intelligence can make mistakes and undertakes to review and, where appropriate, approve actions with significant consequences (especially those of a financial or contractual nature). The Owner does not guarantee the absolute accuracy of every automatically generated response.
8. Intellectual property
The Axels platform, its software, trademarks, and contents belong to the Owner. Contracting grants the Client a non-exclusive, non-transferable right of use for the duration of the subscription, without implying any assignment of intellectual property rights.
9. Data protection
Where, in the course of providing the service, the Owner processes personal data on behalf of the Client, it shall act as a data processor, with the corresponding Data Processing Agreement (art. 28 GDPR) being formalized. The processing of Website users’ data is governed by the Privacy Policy.
10. Availability and maintenance
The Owner will use reasonable means to ensure the availability of the service, without this constituting a guarantee of uninterrupted operation unless a specific Service Level Agreement (SLA) has been agreed. Maintenance work that temporarily affects availability may be carried out.
11. Liability
To the extent permitted by law, the Owner’s liability is limited to direct damages actually evidenced, and does not extend to indirect damages, loss of profit, or loss of data attributable to causes beyond its control. Nothing in these terms excludes liability that cannot be limited by law.
12. Term and termination
The subscription remains in force for successive periods until cancelled. Either party may terminate the contract for breach by the other. On termination, the Client will have a reasonable period to export their data before it is deleted.
13. Amendments
The Owner may amend these terms for legal, technical, or service reasons, giving reasonable prior notice. Continued use of the service after they take effect implies acceptance.
14. Applicable law and jurisdiction
These terms are governed by Spanish law. For the resolution of disputes, the parties submit to the Courts and Tribunals of Madrid, save for the mandatory venue applicable to consumers (that of their domicile).